Please note that this policy is valid for orders placed within India only.

What is Tvastr’s return policy? How does it work?

Tvastr returns and exchange policy gives you an option to return or exchange items purchased on Tvastr.in for any reason within 7 days of receipt of the item. We only ask that you don’t use the product and preserve its original condition, tags and packaging. You are welcome to try on a product but please take adequate measures to preserve its condition. There are two ways to return the product to us:

1. Pick up:In most locations, we offer a free pick-up service. You will see a pickup option when you submit a return request
2. Self-Ship:If we don’t offer a pickup at your location, you will have to ship the product to us.

Once we pick up and receive your returned product, we will do a quality check of the product at our end and when the product passes the quality check, we will credit the amount you paid for the products into the refund mode selected by you at the time of initiating return request. If the picked- up product does not pass the quality check, we will ship it back to you. All exchanges are subject to stock availability and subject to your address being serviceable for an exchange. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternate product, we suggest that you return it to obtain refund and purchase the new item separately

The following EXCEPTIONS and RULES apply to this Policy:

1. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact.
2. We only accept returns for products purchased directly from Tvastr’s desktop/mobile sites or app. Any return request for products purchased from our indirect online and offline distributors will be declined by us
3. Please note that we do not refund any Shipping or COD charges incurred by you.
4. Under our Exchange Policy, only size exchanges are allowed. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team
5. If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
6. Please allow 24 hours post-delivery of your order for your order status to be updated in your Tvastr account.
7. Please check the items, type of return/exchange, and other related details carefully—our courier partner will pick-up only the items mentioned at the time of submitting the Return request by you
8. In case the items handed over to the courier person doesn’t match the details of the items mentioned in the Return request, we will conduct an internal investigation and get back to you accordingly
9. Both return and exchange on the same order should be done in the same go to avoid complication.
10. If you self-ship any product without officially informing us through our return/exchange process, we will not process the return

How do I return products purchased from Tvastr?

You can return products purchased from Tvastr within 7 days of receiving the product. Please follow these steps –

1. Create a ‘Return’ under “My Orders” section of App/Website/M-site. Follow the screens that come up after tapping on the ‘Return’ button. Please make a note of the Return ID that we generate at the end of the process. Keep the item ready for pick up or ship it to us on the basis of the return mode
2. We offer pick-up facility in select locations basis our courier serviceability
3. If reverse pick-up option is not available at your location you can self-ship the product to us

Pick-up: If you select to schedule a pick-up, please place the product in a packet and the product must be unused, unwashed and all the tags intact. Keep the packet ready to expedite the return pickup. Once your return reaches our warehouse and the product has been approved by our quality staff, we will credit refund into the source selected by you at the time of return initiation

Self-ship: In case your area pin code is not eligible for “Pick-up” mode then please self-ship the product to us. Please pack the product and ensure product is unused, unwashed and all the tags are intact. Also, please mention Order No. and Return id on a piece of paper and place it in the packet. Kindly reach out to helpdesk@tvastr.in for shipping id and address details.
We will send you a confirmation email as soon as we receive the shipment at our warehouse

How do I place an exchange request on Tvastr?

If you want to exchange products purchased from Tvastr, please follow the below mentioned steps:

1. You can create exchange for products purchased from Tvastr within 7 days of its delivery under “My Orders” section of App/Website/M-site. If your address is serviceable for exchange you will be able to proceed and generate an exchange id. Please note down your exchange id for future reference
2. Place the product in a packet and seal it. Please ensure product is unused, unwashed with all the tags intact.
3. Hand over the original product to our delivery staff once he/she arrives for the return pick-up
4. Once the product is received at our warehouse and passes the necessary quality checks, we will ship the requested for exchange to you. Please note that if the exchange size is not available at our warehouse, we will contact you to convert your return into refund.